Frequently Asked Questions

Frozen meals should be stored according to the use-by date and storage instructions printed on the individual product packaging. For best quality, keep meals frozen at the recommended temperature.

Keep BB Origins meals frozen at −18°C or below and store them in the freezer until ready to enjoy.

Heating instructions are provided on each product package. Follow the recommended heating instructions, make sure the meal is thoroughly heated, and enjoy.

We do not recommend refreezing a meal once it has completely thawed. Always follow storage and handling instructions on the packaging.

Yes. BB Origins states that all BB Origins meals are halal and no non-halal products are sold. Customers should still refer to product packaging for specific ingredient and allergen information.

Yes. Selected meals and meal boxes are designed as gluten-free options. Customers should check each individual product's ingredient and allergen information before purchasing.

Yes. BB Origins offers a selection of keto-friendly meals, including the Keto range and Premium Keto Box.

Allergen information is provided with each product. Common allergens may include wheat/gluten, milk, egg, soy, seafood, shellfish and other ingredients depending on the meal. Customers with food allergies or intolerances should check the product label or contact BB Origins before ordering.

Orders are delivered within 24–48 hours after confirmation, subject to delivery availability and the selected delivery location. Once dispatched, a delivery notification should be sent. Customers should ensure someone is available to receive the order and move the meals to a freezer as soon as reasonably possible.

Yes. Orders can be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

For an approved cancellation before dispatch, the eligible refund should be processed within 2–3 working days. The time for funds to appear may vary depending on the bank or payment provider.

Customers should contact BB Origins as soon as possible. Changes may be accommodated before dispatch, subject to availability and order status.

Yes. Meal boxes are designed to provide variety and convenience with selected combinations. The customer should check each box description for its contents.

No cooking or meal preparation is required. Take the meal from the freezer and follow the heating instructions on the packaging. No Prep. No Waiting. Just Heat, Serve & Enjoy.

Delivery is available according to the current delivery coverage. Customers should check checkout availability or contact the team to confirm service for their location.

Phone: 068055191 Support: Support@bborigins.com General: Info@bborigins.com Email: Bikki@bborigins.com Address: Tallah Street, Rawdha 1, Ajman, United Arab Emirates